Help if you are facing homelessness

If you or someone you know is homeless, use this page as a starting point to find the support you need.

This information applies to England only.

There is no single service or piece of advice that can help everyone who experiences homelessness. The support available to you will depend on a number of factors, including your personal circumstances, whether you have children, where you are from and whether you need any additional help beyond finding a home.

This page doesn't have all the answers, but it should give you some pointers towards the help that will help you get back on your feet.

Are you sleeping rough?

If are sleeping rough or at risk of doing so, StreetLink can help connect you to local services that can help you.

Call StreetLink free on 0300 500 0914, visit streetlink.org.uk or download the free mobile app for your Apple or Android device.

Local services

Visit Homeless UK to search over 9,000 services throughout England, including accommodation, day centres and support services.

Please note that you cannot refer yourself to most hostels and other accommodation services. You will usually need to be get a referral from your local council Housing Options service. Use the search facility on the Homeless UK website to find their contact details.

Advice lines and online help

Shelter

The Shelter website offers a wealth of information about your rights and the support you can expect, depending on your personal circumstances. They also run a freephone housing advice helpline - 0808 800 4444.

Citizen's Advice

Citizen's Advice offers practical, impartial information online - at adviceguide.org.uk - over the phone and face to face in their local advice centres.

Samaritans

Samaritans are available to listen to you 24 / 7 on 08457 909090.

Concerned about someone sleeping rough?

Help connect rough sleepers to local support. 
Just call StreetLink on 0300 500 0914 or visit streetlink.org.uk 

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